FAQ - Frequently Asked Questions
Welcome to our FAQ section, designed to help players from across Africa find quick answers to common questions. Whether you're asking about casino bonuses, free spins no deposit, payment methods including crypto casino, game rules, or account management, we've got you covered. If you can't find what you're looking for, our 24/7 customer support team is always ready to help.
Quick Answers
- How to claim free spins no deposit? Register and verify your email - free spins are credited automatically.
- What is the minimum withdrawal? €20 for most payment methods, with crypto casino being the fastest option (1-24 hours).
- Can I play games for free? Yes, most games have demo mode available without registration.
- What payment methods are accepted? Cards, e-wallets, bank transfers, and cryptocurrencies (Bitcoin, Ethereum).
- How long do withdrawals take? Crypto: 1-24 hours | E-wallets: 24-48 hours | Cards: 3-5 days | Bank: 3-7 days.
Account & Registration
How do I create an account at Vulkan Vegas?
To create an account, click on the 'Sign Up' button in the top right corner, fill in your personal details including name, email, and date of birth, verify your email address, and complete the registration process. You must be 18 years or older to register.
How do I verify my account?
To verify your account, you need to provide a copy of a valid ID document (passport, driver's license, or national ID), proof of address (utility bill or bank statement), and payment method verification if required. This process helps ensure the security of your account.
Can I have multiple accounts?
No, each player is allowed only one account. Creating multiple accounts may result in all accounts being closed and any winnings being forfeited.
How do I change my password?
To change your password, log in to your account, go to Account Settings, and select 'Change Password'. Enter your current password and your new password twice to confirm.
Casino Bonus & Free Spins No Deposit
What casino bonuses and free spins no deposit are available?
New players can claim our welcome package which includes a 100% match bonus up to €1000 on their first deposit, plus 100 free spins no deposit just for signing up. We also offer regular promotions including no deposit bonuses, casino free spins on popular slots, and special offers for existing players. All bonuses come with clear terms and conditions, and our support team can help explain any requirements.
How do I claim casino bonuses and free spins no deposit?
Free spins no deposit are automatically credited to your account when you register. For the welcome casino bonus, simply make your first deposit and the bonus will be added automatically. Some promotions may require a bonus code - check the promotion details for specific instructions. Always read the terms and conditions to understand wagering requirements and eligible games.
What are the wagering requirements for bonuses?
Wagering requirements are the number of times you must bet the bonus amount before you can withdraw winnings. For example, a €100 bonus with 35x wagering means you must wager €3,500. Different games contribute differently - slots typically contribute 100%, while table games may contribute less. Check the terms of each promotion for specific requirements.
Can I use bonuses and free spins on all games?
Free spins are typically limited to specific slot games mentioned in the promotion. Casino bonuses can usually be used on slots and most table games, but contribution rates vary - slots contribute 100% to wagering, while table games like blackjack and roulette may contribute 10-20%. Live casino games often have lower contribution rates. Always check the promotion terms for specific game restrictions.
Payments & Withdrawals
How do I make a deposit?
Making a deposit is easy. Log in to your account, go to the Cashier section, and select your preferred payment method. We accept credit/debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller, PayPal), bank transfers, and cryptocurrencies (Bitcoin, Ethereum). Enter the amount you want to deposit and follow the simple instructions. Most deposits are instant.
What is the minimum deposit amount?
The minimum deposit varies by payment method. For cards and e-wallets, it's typically €20. For bank transfers, it's €50, and for crypto casino (Bitcoin/Ethereum), it's €100. Check the Cashier section for specific minimum amounts for each payment method.
How long do withdrawals take?
Withdrawal times vary by method. Crypto casino (Bitcoin, Ethereum) is fastest at 1-24 hours. E-wallets (Skrill, Neteller) take 24-48 hours. Credit/debit cards take 3-5 business days, and bank transfers take 3-7 business days. Processing may be longer during weekends and holidays.
What is the minimum withdrawal amount?
The minimum withdrawal is typically €20 for most payment methods. Some methods may have different minimums - check the Cashier section for specific details. All withdrawals are processed securely and efficiently.
Are there withdrawal fees?
We don't charge withdrawal fees for most payment methods. However, some payment providers (especially banks) may charge their own fees. Crypto casino withdrawals typically have minimal network fees. Check the terms for each payment method for specific details.
Games & Gameplay
What games are available?
We offer thousands of games including online slots, poker, blackjack, roulette, baccarat, and live casino games. Our collection features titles from top providers like Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming, and many more. Whether you prefer classic slots, modern video slots, table games, or live dealer games, we have something for everyone.
Can I play games for free?
Yes, most games are available in demo mode, allowing you to play for free without creating an account or making a deposit. This is perfect for trying new games or practicing strategies. However, you cannot win real money in demo mode - you'll need to play with real money for actual cash prizes.
Are the games fair?
Absolutely. All our games use Random Number Generators (RNG) that are regularly tested and certified by independent testing laboratories like eCOGRA and iTech Labs. This ensures all game outcomes are completely random and fair. Our live casino games are streamed from professional studios with real dealers.
Can I play on mobile devices?
Yes, our casino is fully optimized for mobile devices. You can play slots, poker, blackjack, roulette, and live casino games on your smartphone or tablet using any modern web browser. No app download required - just visit our website and start playing. The games automatically adapt to your screen size for the best mobile gaming experience.
Responsible Gaming
What is responsible gaming?
Responsible gaming means playing in a way that is safe, controlled, and enjoyable. It involves setting limits on your spending, time, and losses, and recognizing when gambling is becoming a problem.
How can I set deposit limits?
You can set deposit limits in your account settings. Go to Account Settings, select 'Responsible Gaming', and set daily, weekly, or monthly deposit limits. These limits can help you control your spending.
Can I self-exclude from the casino?
Yes, you can self-exclude from Vulkan Vegas for a period of 6 months, 1 year, or permanently. To self-exclude, contact our support team or use the self-exclusion tool in your account settings.
Where can I get help for problem gambling?
If you believe you have a gambling problem, please seek help from organizations like Gamblers Anonymous, GamCare, or BeGambleAware. You can also contact our support team for assistance with self-exclusion or account closure.
Still Have Questions?
If you can't find the answer you're looking for, please contact our support team.