Responsible Gaming
🛡️ Safe Gaming • ⏰ Limits • 🚫 Self-Exclusion
Tools & Resources • Support Available • Play Responsibly
Responsible Gaming - Our Commitment to Safe Gambling
At Vulkan Vegas, we're deeply committed to promoting responsible gaming among our African players. We understand that for most players, online gambling is a form of entertainment and fun, but we recognize that for some it can become a problem. That's why we've implemented comprehensive tools and resources to help players maintain control over their gaming habits.
Our responsible gaming program includes deposit limits, loss limits, session time limits, self-exclusion options, and access to professional support organizations. Our customer support team is trained to recognize signs of problem gambling and provide appropriate assistance. We believe that gaming should enhance your life, not cause financial or personal difficulties.
Our principles for responsible gaming:
- Gaming should be entertainment, not a way to make money or solve financial problems
- Never gamble with money you can't afford to lose - only use funds set aside for entertainment
- Set time and financial limits before you start playing, and stick to them
- Don't gamble when you're under the influence of alcohol, drugs, or in an emotional state
- Take regular breaks from gaming - it should be fun, not compulsive
- If gaming stops being fun, it's time to stop
Control Tools
💰 Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. You can reduce your limits at any time, but increases take 24 hours to take effect.
- Daily limits: €10 - €5,000
- Weekly limits: €50 - €25,000
- Monthly limits: €200 - €100,000
⏰ Time Limits
Set session time limits to control how long you spend playing. The system will automatically log you out when your time limit is reached.
- Session limits: 15 minutes - 8 hours
- Daily limits: 1 hour - 12 hours
- Weekly limits: 5 hours - 40 hours
🚫 Self-Exclusion
If you feel you need a break from gambling, you can self-exclude for a period of time. During this period, you cannot access your account.
- Short-term: 24 hours - 1 week
- Medium-term: 1 week - 6 months
- Long-term: 6 months - 5 years
💸 Loss Limits
Set maximum loss limits to control how much you can lose in a given period. Once reached, you cannot place further bets.
- Daily loss limits: €20 - €5,000
- Weekly loss limits: €100 - €25,000
- Monthly loss limits: €500 - €100,000
⚠️ Signs of Problem Gambling
It's important to recognize early signs of problem gambling. If you notice any of the following symptoms in yourself, contact us or support organizations:
Warning signs:
- You play longer than you planned
- You spend more money than you can afford
- You try to recoup losses with bigger bets
- You lie to family about your gambling habits
- You neglect responsibilities because of gambling
- You feel guilty or upset after gambling
- You think about gambling most of the time
Support Resources
GamCare
Free, confidential support for anyone affected by gambling problems.
Phone: 0808 8020 133
Website: www.gamcare.org.uk
Gamblers Anonymous
Support groups for people with gambling problems and their families.
Phone: 0330 094 0322
Website: www.gamblersanonymous.org.uk
NHS
Professional treatment for gambling addiction through the NHS.
Phone: 111
Website: www.nhs.uk
🔞 Underage Gambling
Gambling is strictly prohibited for anyone under the age of 18. We have strict age verification procedures in place and use advanced technology to prevent underage gambling.
Age Verification
- All new accounts are verified for age
- We use third-party databases to verify age
- Additional documents may be required
- Accounts of underage players are immediately closed
Parental Controls
- Use parental control software
- Monitor your children's internet usage
- Keep gambling passwords secure
- Report any underage gambling immediately